Terms & Conditions

Effective Date: 30-10-2025

1. Acceptance of Terms

By accessing or using Moosyl, you agree to these Terms and Conditions (the “Terms”). If you do not agree, you must discontinue use of our services.

2. Legal Entity

Moosyl is operated by Moosyl SARL, a company legally registered in the Islamic Republic of Mauritania. All services provided under these Terms are subject to Mauritanian law.

3. Role as Payment Facilitator / Aggregator

Moosyl acts as a Payment Facilitator (PayFac) and payout agent for merchants and service providers.

  • Moosyl aggregates payments from customers on behalf of merchants.
  • Moosyl does not own or become beneficiary to merchant funds.
  • Moosyl performs payouts to merchants under contractual payout schedules.
  • Funds are MRU only, collected and settled within Mauritania.

4. Merchant Responsibilities

Merchants using Moosyl remain solely responsible for:

  • The products and services they provide
  • All taxes, compliance requirements, and invoicing obligations
  • Customer support, refunds, chargebacks, and disputes
  • Accuracy of payout-related information (bank accounts, business identity)

Moosyl may request or validate business documentation (KYB) before enabling payouts.

5. End-User Responsibilities

End-users must ensure that all payment information provided is accurate and authorized. Fraudulent payments will be investigated and may result in account suspension.

6. Fund Settlement, Holds & Fees

Moosyl may:

  • Deduct transaction fees before payouts
  • Hold settlements temporarily for fraud review, compliance checks, chargebacks, or regulatory requirements
  • Offset unpaid fees or chargeback losses before releasing funds

Merchants acknowledge that bank processing times may impact payout timing.

7. Restrictions & Prohibited Use

You may not use Moosyl for illegal or high-risk activities, including but not limited to:

  • Money laundering or terrorism financing
  • Gambling, weapons, drugs, or counterfeit goods
  • Pornography or sexually explicit materials
  • Crypto trading without authorization
  • Any unlicensed medical or pharmaceutical activity

Moosyl may suspend access if prohibited use is detected.

8. KYC / AML / Fraud Prevention

Moosyl adheres to Mauritanian regulatory requirements including:

  • Know Your Customer (KYC)
  • Know Your Business (KYB)
  • Anti-Money Laundering (AML) controls

Moosyl may block, freeze, or reverse any transaction flagged as suspicious by regulators or internal systems.

9. Intellectual Property

All Moosyl brand assets, software, and technology are owned by Moosyl SARL. Users may not copy, modify, or distribute any content without written approval.

10. Limitation of Liability

Moosyl is provided “as is”. To the maximum extent permitted by law:

  • Moosyl is not responsible for lost profits, business interruption, or indirect damages
  • Moosyl is not liable for actions or failures of merchants using the service

Your exclusive remedy is to discontinue use of the platform.

11. Service Availability

Moosyl does not guarantee uninterrupted service and may experience downtime caused by telecom operators or financial institutions.

12. Termination

Moosyl may suspend or terminate accounts for policy violations, fraud, or regulatory obligations.

13. Changes to Terms

We may update these Terms periodically. Continued use after updates means acceptance of revised Terms.

14. Governing Law

These Terms are governed by the laws of the Islamic Republic of Mauritania. Disputes will be settled exclusively in the competent courts of Nouakchott.

15. Contact

Moosyl SARL Email: support@moosyl.com Website: https://moosyl.com